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ClubTucanos

Club Tucanos

Earn Points · Rewards · Special Offers

Join ClubTucanos today and get the most from your Tucanos experience—Earn points, Redeem for Rewards, Enjoy Exclusive Offers and Benefits!  Receive a FREE Decadent Chocolate Tower dessert just for joining.  And ClubTucanos members are recognized with a FREE Birthday Meal on their birthday (valid for 30 days).  Download the ClubTucanos app for the most rewarding experience today!  You can also join by clicking on the 'join now' link below, or by texting the word "Tucanos" to 43618!

Join ClubTucanos and Samba to Savory Rewards!

ClubTucanos is now even better!  Download our ClubTucanos mobile app and join ClubTucanos to get the most from your Tucanos experience.

Your ClubTucanos benefits will have you dancing while you dine!

Members enjoy the following benefits:

  • FREE Decadent Chocolate Tower Cake just for signing up
  • FREE Birthday Meal rewarded on your birthday (good for 30 days)
  • EARN Points which can be exchanged for Rewards (1 point for each $1 spent)
  • REDEEM Points for your favorite rewards in the new Tucanos Marketplace (check out the many rewards available in the app today!)
  • EXCLUSIVE Tier Level Benefits and Recognition including Bonus Points, Quarterly Awards, and VIP Access.
  • ACCESS to additional features available through your ClubTucanos app, including:
    • Find your favorite Tucanos location
    • Early notification of special events and promotions
    • Make Reservations or Join the Waitlist
    • Place To-Go Orders
    • Purchase digital gift cards
    • Provide Feedback on your Tucanos dining experience
    • Discover Tucanos Catering
So, what are you waiting for? Bossa Nova to new benefits and download the ClubTucanos App today!

ClubTucanos Terms and Conditions

ClubTucanos Frequently Asked Questions

ClubTucanos is our loyalty program designed to thank you for making Tucanos Brazilian Grill your favorite restaurant and reward you with free Rewards just for dining with us. You’ll earn points with every purchase and get rewarded with free food, swag and experiences. When you sign up, you’ll get a free Decadent Chocolate Tower Cake, and a free meal on your birthday, and you’ll earn points towards free rewards every time you order from Tucanos. Our ClubTucanos app also allows you to place to-go orders, make reservations or join the waitlist, and receive early notice of exclusive Tucanos events.

As a ClubTucanos member you will receive 1 point for each dollar spent on food and beverage purchases. Accumulated points can be exchanged for Rewards in the Tucanos Marketplace. (Check out the app for a full list of available rewards).

You’ll earn additional benefits and VIP access to exclusive events as you level up to Tucanos Bronze, Silver, Gold and Platinum Tiers based on your annual points earned.

The new ClubTucanos Rewards Program has several new features not available previously:

  • Earn Rewards automatically when you register your credit card
  • Redeem Points for Rewards in the new Tucanos Marketplace
  • Additional Rewards and benefits available
  • New functionality in the Tucanos app including Reservations & Waitlist, online To-Go orders, order digital gift cards, and provide feedback.
  • Free Birthday Meal will now be awarded on your birthday and will be valid for 30 days
  • Tier points multipliers have changed to Bonus Point Rewards for each visit
  • Please review the full Terms and Conditions
All banked dollar rewards have been converted to points at the rate of 250 points for $1 of banked rewards. (For example, if you had $10 in a banked reward, you received 250 points.) All accrued point balances have been brought over at the same point balance (1 point for 1 point). All point balances after the transition can be redeemed for items in the new Tucanos Marketplace, including $ denominated awards.

Tier levels are earned based on annual spend on a calendar year basis. Points towards tier levels are reset at the beginning of each year. Tier status continues for 365 days from the date the tier status is reached. ClubTucanos tier levels are as follows:

Bonze Tier - Sign up for Club Tucanos and link your credit card and get:
  • Free Decadent Chocolate Torre Cake for signing up
  • Free Birthday meal during your birthday week
  • Early news, announcements and invite
Silver Tier – Spend $400 and get:
  • Mystery Award (1 for every 6 months)
  • Earn 1.25 points for each $1 in purchases after reaching the Silver Tier (coming soon).
Gold Tier – Spend $1,250 and get:
  • 1 VIP Access reward to skip to the front of the line.
  • Mystery Award (1 per quarter)
  • Earn 1.5 points for each $1 in purchases after reaching the Gold Tier (coming soon).
Platinum VIP – Spend $5,000 and get:
  • Exclusive Invitation to VIP dining events
  • Tucanos Swag worth up to $50.00
  • Priority Early Reservations for Tucanos Holiday and Special Events
Joining ClubTucanos can be done in any of 3 ways:
  1. Download ClubTucanos free mobile app for your Android or IOS device from Google Play or the iTunes Store.
    • Current app users will automatically receive the updated app version when the app store updates
  2. Register in your web browser at https://signup.thanx.com/tucanos/join/
  3. Text "Tucanos" to 43618
If you already have a Thanx account, you will be prompted to sign in via a magic link to your email address.
The new ClubTucanos Rewards Program has several new features not available previously:
  • Earn Rewards automatically when you register your credit card
  • Redeem Points for Rewards in the new Tucanos Marketplace
  • Additional Rewards and benefits available
  • New functionality in the Tucanos app including Reservations & Waitlist, online To-Go orders, order digital gift cards, and provide feedback.
  • Free Birthday Meal will now be awarded on your birthday and will be valid for 30 days
  • Tier points multipliers have changed to Bonus Point Rewards for each visit
  • Please review the full Terms and Conditions
All banked dollar rewards have been converted to points at the rate of 25 points for $1 of banked rewards. (For example, if you had $10 in a banked reward, you received 250 points.) All accrued point balances have been brought over at the same point balance (1 point for 1 point). All point balances after the transition can be redeemed for items in the new Tucanos Marketplace, including $ denominated awards.

Earning points is automatic once you have registered your credit cards. Simply place your order through the app, through the ordering website, or in-store and pay with your registered card and points will be added to your account automatically.

If you pay with cash, or with an unregistered credit card, you can submit a receipt through the Upload Receipts page in the app. You can also check-in by providing your server with your registered email address or phone number.

Points are earned at the time of purchase on gift card purchases made at any Tucanos restaurant or through the Tucanos website. No points are earned on the redemption of gift cards, or on the purchase of gift cards through third-party retailers.

No, points are not earned when orders are placed with a delivery service provider (e.g., UberEats, DoorDash, Grubhub, Postmates, etc.) for pick-up or delivery.
Points do not expire unless you are inactive for 12 months. Points toward tier levels will reset at the beginning of each year. Once you have reached a tier level, you will maintain that level for 365 days from the date the tier level was earned.
The Rewards Marketplace is where you can go to get rewards using the ClubTucanos App. In can be found on the app by selecting the menu button at the top of the Home screen then selecting Rewards. Any earned rewards will appear on this screen as well as on your Home screen. A list of possible rewards and their point values will be displayed on the Rewards page. To exchange points for a reward, simply choose your desired reward and select unlock. The reward will be added to your available rewards.

If your reward has “Redeem” on it, click on the reward and then click the ‘Redeem in Store’ button. The app will ask if you are sure that you want to redeem the reward. Click the ‘Continue’ button and present the reward to a staff member who will apply the reward for you. You can also have your server look up your available rewards by providing your name, email or phone number associated with your ClubTucanos account. Be careful to not hit the ‘Mark as Used’ button, as this will make the reward disappear from your account.

If your reward has ‘View Details’ on it, you cannot redeem this reward. A common reason for this is that you don’t have enough points. Click ‘View Details’ to learn more.

To redeem a reward when ordering through the app, add all of your items to your cart and then go to the Cart (the button in the top right of the page). Once you’re in your cart, you will see your available rewards to redeem. Click the button that says ‘Apply reward’ for the reward you wish to redeem

Note: If you are redeeming a reward for a free item, you must have that item in your cart in order for the reward to be applied. After you apply the reward, the amount of the reward will show as a discount on your order.

No. You can only use one reward redemption per purchase. If you have multiple automatic rewards activated, they will only be applied one at a time. You can also select which reward you wish to have applied in the app or by notifying your server.
Some rewards will only be available for a limited time, which will be stated on the reward. The Signup reward and the Free Birthday Meal reward expire after 30 days. Most rewards from the Tucanos Marketplace do not expire, unless you are inactive for 12 months. The Free Birthday Meal reward will not be issued or available to inactive accounts.
The Free Birthday Meal is reward that we provide to our loyal guests. The reward will be automatically applied to active accounts on the date of your birthday and will be valid for 30 days. To redeem the reward simply click on the Reward, select Redeem and show to your server. You may also give the server your email or phone number associated with your account and the server will apply the reward. ClubTucanos free meal redemption requires the purchase of an additional meal of equal value.
  • Valid with purchase of another meal of equal or greater value.
  • Must be 18 years of age or older.
  • Offers can only be redeemed by the person named in Club Tucanos and ID Verification required for redemption.
  • Cannot be combined with any other special, discount or feature, including but not limited to specially priced promotions such as Valentine's Day, Mother's Day, Father's Day, Thanksgiving and New Year's
  • Cannot be used for Take-Out or To-Go orders,
  • No Duplicate accounts allowed
  • Offers are not redeemable for cash or gift certificates.
  • Limit ONE free meal per person per year, non-transferrable.
  • Limit ONE check-in per 24 hour period.
  • Applicable taxes paid by bearer.
For new sign-ups, Birthday Meal will not be redeemable until 24 hours after credited to your account.
To add a new card or to delete your linked cards, go into the menu in the upper left corner of the screen, and find the ‘Registered Cards’ section. Click on ‘Edit’ in the upper right corner and from here you will be able to delete your linked cards. Click on ‘Add a new card’ at the bottom of the screen to add your card. You can either scan your card for quick linking or you can manually type in your card number.
No. We neither store nor see your credit card information. When you link your card for in-store transactions, your card number is encrypted and sent directly from your phone to Visa, MasterCard, or AmEx. They mark your card as enrolled and send us a notification when you use it to make a purchase at a Tucanos location. When you make a digital purchase, your card information is stored in a payment vault for re-use on future orders. It is stored in a manner – tokenized and encrypted – that is unreadable to Thanx and Tucanos– we do not see or know your card number. When you use that card to make purchases, your card is sent securely from that vault to Tucanos’ ordering platform for processing.
When you enroll a card for in-store purchases we send the card number directly from your phone to the card network (Visa, MasterCard, Amex) and they enroll it. They then notify us that your card was enrolled (they don’t send us the card number itself). When you attempt to add a card, it’s possible that the card network will reject it, and the messaging returned as to why can be somewhat vague for security purposes. Here are some reasons that may result in your card being rejected: Your card is already enrolled. This often happens when two people share a card. It also often happens when you already have an account (for example, you signed up a month or two ago and then signed up again accidentally). If you suspect you may have two accounts, reach out to our support team so we can assist you. Your card has expired. If your enrolled card has expired and you try to enroll a new card with the same card number, your new card will be rejected. Once you remove your expired card from your account, you will be able to enroll your new card. Your card is not supported. We do not currently accept Discover cards or Apple Cards. Some Visa, MasterCard, and Amex cards may be rejected if they are pre-paid, corporate, or issued outside the US. This isn’t up to us; it’s the policies of the card networks. If you use a card that you are unable to enroll to your account, please submit your receipts through the app and we’ll make sure to credit your account. As always, feel free to contact our support team for assistance.
No. We don’t share your personal information (your name, your email address) with anyone.