Guest Experience Team

As a bartender at Tucanos, you will bring the fun and festivity of Rio de Janeiro to our guests, using your friendly, upbeat personality as well as your ability to create made-to-order, hand crafted alcoholic and non-alcoholic beverages. You will have the opportunity to assist and guide your guests in making food and beverage selections that will enhance their dining experience.  You will also work with state-of-the-art point of sale systems to ensure that orders are correctly entered, processed and closed out.

In addition to guest relations, you will be responsible for communicating with front and back-of-the-house team members to provide a dining experience that exceeds guest expectations.  You will also maintain accountability for all aspects of the bar area including setting up and stocking product for each shift, maintaining storage areas, and cleaning, sanitizing and maintaining all equipment, utensils and tools, implementing inventory controls, and abiding by all liquor laws and regulations.

Requirements:

• Excellent Guest Relations Skills
• High school diploma and additional training in bartending preferred
• Minimum of one year experience
• Previous experience handling money and operating point of sales processing systems
• Flexible schedule
• Strong written and verbal communication skills
• Strong time management skills
• Professional dress, speech and behavior

As a Busser at Tucanos, you will set the stage for an exceptional dining experience for our Guests. You will work in a courteous, efficient and timely manner with a team to clear and reset tables, to maintain a clean and orderly environment throughout the restaurant, and to support other team members in providing outstanding guest service. You will demonstrate a polite and friendly attitude towards guests, wait staff and management.

Requirements:

• Previous experience preferred
• High school diploma or High school equivalency diploma preferred
• Good writing, speaking and time management skills
• Professional speech, dress and behavior
• Able to bend, kneel, squat, stand, and lift heavy objects as needed
• Helpful attitude and friendly demeanor
• Knowledge of general sanitary and safety practices
• Able to work days, evenings, weekends, and holidays

As a server Tucanos Brazilian Grill, you will play a leading role in providing for the genuine care and gratification of our guests. Part tour guide, and part server, you will introduce your guests to the festive and upbeat culture of Brazil through a unique dining experience that features exceptional food and the finest personal care and service. Together with your fellow team members you will deliver an unparalleled experience which fulfills even the unexpressed wishes and needs of our guests.

As a server, you will describe the Tucanos experience and menu items, assist in making food and beverage selections, take and ring in orders, and deliver food and beverages to our guests. You will be responsible for following established guidelines and procedures that ensure the quality of the food and service.  In addition, as a team member, you will lend a hand with seating guests, clearing and setting tables, performing light kitchen prep work, and preparing to go orders. You will also maintain accountability for your entire station and for communicating with your front and back-of-the-house team members to provide a dining experience that exceeds our guests’ expectations.

Requirements:

• Excellent Guest Relations Skills
• Previous experience handling money and operating point of sales processing systems a plus
• Flexible schedule
• Strong written and verbal communication skills
• Strong time management skills
• Professional dress, speech and behavior
• Must be at least 18 years of age

As a host, you will be the first person to greet a guest when arriving at Tucanos, and the last person to bid farewell to the guest after dining at Tucanos. You are the face of Tucanos and will be able to use your upbeat and friendly attitude to welcome our guests to a fun and festive environment, and to set the tone for the rest of their dining experience. You will engage guests, assisting them with any wait times, managing special seating requests, communicating unique guest needs, and escorting them to their seats when a table is available. You will be responsible for ensuring our guest experience begins with the finest personal care and service. Additional responsibilities include interacting with guests and vendors on the phone, communicating and relaying messages to team members, and assisting with the duties of servers, bussers and other team members as necessary.

Requirements:

• Excellent Guest Relations Skills
• Flexible schedule
• Strong written and verbal communication skills
• Strong time management skills
• Willingness to learn
• Enjoy working with a team
• A positive, upbeat attitude
• Professional dress, speech and behavior